Frequently Asked Questions

Orders are usually shipped from our warehouses within 3 business days. It then takes between 7 to 14 working days for your item to arrive at your home. During busy periods, it may take up to 6 days to ship. Our packages travel with La Poste, we do not work with relay points.

As we have different storage locations and work with different producers, you may receive your products in different packages. So don't worry if you don't receive everything at once.

Our average delivery times are 7 to 14 working days. Some packages may take a little longer than this.

However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.

Contact us at to report an item not received.

We process orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to

After this time your items will have already been shipped, so we will not be able to modify your order.

Despite our rigorous selection of trusted carriers, your package may arrive damaged.

In this case or in the case of a design defect, contact us at with the following details:

  1. Your order number
  1. Description of the problem (wrong/defective item, etc.)
  1. A photo or video

You will not need to return the product and we will reimburse you directly for the amount of your order in the form of a voucher (if you would like another form of reimbursement, please let us know).

We accept the following payment methods on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Bank Cards. The mention NAYOU LTD will be displayed on your bank statements when you purchase from the store.

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. When paying, the no.

Another question? Do not hesitate to contact us, our sales department is at your disposal!

We will respond to you as soon as possible (a few hours to 48 hours maximum).